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ITIL® 4

ITIL4 Foundation Training & Certification Course English

ITIL® 4 Foundation training introduces an end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services.

Overview

  • Quizzes No
  • Skill level
  • Language English
  • Duration 03:39:49 H
  • Total Enrollments: 220

Course Description

The ITIL® 4 Foundation course will equip you with the knowledge and skills to manage the lifecycle of your IT services. Upon completion of the course, you will be qualified as a Certified ITIL® 4 professional.



This career certificate will make you a global professional and distinguish you from your non-certified colleagues.

The ITIL®4 Foundation certification is designed to ensure that learners not only meet the basic qualification requirements but also have the necessary knowledge and understanding of IT Service Management (ITSM).



ITIL 4 foundation training and certification is a stepping stone and pre-requisite for the rest of the ITIL 4 advanced training.

Certification

Yes

Learning Outcomes

    A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services
    The guiding principles of ITIL® 4
    The four dimensions of Service Management
    Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value
    How ITIL® practices described in ITIL® 4 will maintain the value and importance provided by the current ITIL® processes, whilst at the same time expanding to be integrated to different areas of service management and IT, from demand to value.

    **Certification Exam is Mandatory for this Course**

Curriculum

ITIL 4 Foundation

    welcome to ITIL 4 Foundation training
    Overview of ITIL4
    agenda
    ITIL 4 Certification road map
    ITIL 4 Foundation Exam Specification

ITIL 4 Key Concepts

    Key concept of Service management and the purpose of ITIL 4
    value
    Service
    service management and the need of sm
    Service provide,consumer and service relationship,stakeholder
    service and product
    service offering
    service relationship
    service provisioning and consumption
    Service relationship model
    Value Outcomes, Cost, Risk and understanding risk and cost
    Output and Outcomes
    Utility and Warranty
    Service Value System

The 4 Dimension of Service

    Introduction to four dimension
    organigation and people
    information and technology
    partners and suppliers
    Value stream and processes
    service value

The Guiding Principle

    The ITIL Guiding principles
    Focus on value
    start where you are
    progress itteratively with feedback
    Collaborate and promote visibility
    Think and work holistically
    Keep it simple and practical
    optimize and automate

ITIL Service Value Chain

    Service value chain
    Plan
    Engage
    OBTAIN-BUILD
    Design and transition
    Improve
    Deliver and support
    Introduciton to ItIl 4 practices

ITIL General Management Practice

    Continual improvement practice
    Continual Improvement Approach
    Relationship Management Practice
    Supplier management
    Information security practice

Service & Technical Management Practices

    Service Desk Practice
    service request
    incident management
    problem management
    change Enablement new
    monitoring and event management
    IT asset management
    service config management
    Service level management
    avaiablity management
    service continuty management
    Release and Deployment management practice




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