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ITIL® 4

ITIL® 4 Digital & IT Strategy

The ITIL® 4 Leader: Digital and IT Strategy is a unique learning program that explores the enabling of business success through the creation of digital and IT strategies. The content of this learning program demonstrates how digital and IT strategy can help to shape, influence and drive strategic business decisions and organizational change, in line with the agile and evolving customer and business landscape.

Overview

  • Quizzes
  • Skill level
  • Language
  • Duration 05:20:01 H
  • Total Enrollments: 4

Course Description

This module will focus on the alignment of digital business strategy with IT strategy. The module also covers how disruption from new technologies are impacting organizations in every industry and how business leaders are responding. The pace of evolution in the digital world has never been so fast and organizations need to be flexible and adapt to the ever-changing environment if they want to keep providing value to their customers while remaining competitive in the marketplace. The IT & Digital Strategy module adds a new perspective to the ITIL® suite and elevates the discussion around ITIL® concepts to a strategic level among business leaders and aspiring leaders.

Accredited training for the ITIL® 4 Strategic Leader modules is mandatory to enable a full understanding of the core material. ITIL® 4 Foundation is a prerequisite for ALL modules. In addition, the ITIL®  Leader modules require a minimum of three years of IT managerial experience.

Certification

Yes

Learning Outcomes

    ü  The strategic approaches made possible by digital and information technology to achieve customer/market relevance and operational excellence

    ü  The risks and opportunities of digital and IT strategy

    ü  The steps and techniques involved in defining and advocating for a digital and IT strategy

    ü  How to implement a digital and IT strategy


    ***Certification Exam is  Mandatory for this Course***

Curriculum

Introduction

    ITIL Digital & IT Strategy
    ITIL 4 Certification Overview
    Journey of the Training
    Relation to ITIL 4 publications
    DITS, Practices & Syllabus
    Publication & Syllabuses
    Assessment Approach
    Two -part Assessment
    The Case Study
    Practical Assigement rules & recommendations
    Takeway Forms
    Introduction What DITS is
    Structure
    Why is DITS Important
    Service Delivery Changes Drivers
    The Impact of Accelerated Innovation

key Concepts

    What is Digital & It strategy
    Digital Capabilities
    Tiers of Strategy – Traditional Approach
    Revised Perspective of Business
    Business Model As A Communication & Alignment Tool
    Opportunity & Demand
    The ITIL Guiding Principles
    Continual Improvement

What is the Vision

    The Strategy Journey
    Industry Disruption
    Being A Disruption or Responding to Disruption
    Internal Focus
    The Four Levels of Digital
    Practical Assignment
    Crafting the Vision

Where Are We Now

    Environment Analysis
    Using the Results of Environment Analysis

How do we get there

    How do we get there
    Financial Aspect of Digital &It Strategy
    Using Business Models for Strategy Planning – The Barrett Model
    Strategic approaches for customer market relevance
    Omnichannel
    Customer 360 Approaches
    Automation
    Employee 360 Approaches
    Organizational Changes
    Employee Full fillment
    Strategy Discussion & Approval
    Protfolio Optimization
    Business Case

Take Action

    Take Action
    Individual changes
    Case Study 3
    Scorping Digital Transformation

How Do We Know How We Are Progressing

    How Do We Know Are Progressing
    Measuring the performance
    Cascadind & Linking

How do We Keep The Momentum

    How do We Keep the Momentum Going
    Cannibalism

Digital Leadership

    Digital Leader Skills

Managing Innovation & Emerge

    Managing Innovation & Emerging Technologies
    Formal Approach to Innovation Management
    Innovation Approaches

Managing Strategic Risk

    Introduction
    Qualitative Risk Analysis

Structuring for digital Business

    Structuring for Digital Business

Case Study PDF File

    Case Study
    Case Study
    Case Study
    Case Study
    Case Study
    Case Study

Office Practice Question

    Office Practice Question
    Office Practice Question
    Office Practice Question
    Office Practice Question

Trainer Practice Slide

    Trainer Practice Slide




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